Privacy Policy

GOURMET LINGUAL

Effective Date: February 23, 2026

This Privacy Policy explains how G lingual (“we,” “us,” or “our”) operates GOURMET LINGUAL and collects, uses, and discloses personal information in connection with our website and our travel decision-support services (the “Services”). We handle personal information in accordance with Japan’s Act on the Protection of Personal Information (“APPI”) and other applicable laws.

If there is any conflict between our Terms and Conditions of Service and this Privacy Policy, this Privacy Policy governs matters relating to the collection, use, and disclosure of personal information.

1. Scope

This Privacy Policy applies when you:

visit or use our website (hosted by an e-commerce platform provider),
submit an inquiry through our contact form or complete follow-up questionnaires,
communicate with us (including by email, messaging platforms, or video call), and/or
make a payment through a third-party payment processor (for example, a payment link or card payment interface provided by that processor).

Contact forms and email notifications. When you submit an inquiry through our website, your information is processed through our website platform provider and delivered to us (for example, via an email notification). We may then handle that information through our email and communication providers in order to respond and provide the Services.

We do not offer customer accounts on our website and we do not sell physical goods through an online shopping cart.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following:

A. Information you provide

Contact details: name, email address, phone number (including mobile), and where you are based (e.g., city/country; where applicable, state/province).
Trip context: approximate travel dates, length of stay, familiarity with Japan, preferences, priorities, and other information you choose to share in forms or communications.
Communications: the content of messages, emails, and other correspondence.

B. Payment-related information

Payments are processed by a third-party payment processor. Payment card details are entered directly into the payment processor’s interface. We receive payment status and limited transaction details necessary for recordkeeping (such as payment confirmation, date, and amount), but we do not receive or store your full payment card number. We do not collect or store full payment card details; such details are handled solely by the payment processor.

C. Website and device information

When you access our website, we (and/or our platform provider) may collect technical information such as IP address, browser type, device information, and cookie or similar data for security, performance, and analytics, depending on site configuration.

3. How We Use Personal Information

We use personal information for the following purposes:

to review inquiries and confirm fit (including follow-up questionnaires),
to provide the Services, including preparing estimates/scopes and providing decision-support guidance,
to communicate with you about inquiries, next steps, scheduling, and service-related updates,
to process payments and maintain records (including issuing payment requests/links and confirming payment),
to maintain security and prevent fraud, misuse, and unauthorized access, and
to comply with legal obligations and respond to lawful requests.

We do not send promotional marketing communications, and we do not use your information to create customer profiles for advertising across different merchants or websites.

4. How We Disclose Personal Information

We may disclose personal information only as necessary for the purposes above, including:

A. Service providers (processors)

We may share necessary personal information with service providers that help us operate the Services, including:

our website/platform provider (e.g., hosting and form infrastructure),
our payment processor (for payment processing),
email and communication service providers (to receive, store, and respond to inquiries and to deliver the Services), and
communication and productivity tools used to deliver the Services (as applicable).

We require service providers to handle personal information with appropriate safeguards.

B. Legal requirements

We may disclose information if required by law, court order, or governmental request, or to protect rights, safety, and security.

We do not sell personal information.

5. Cross-Border Handling

Because we use global service providers, personal information may be processed or stored outside Japan. Where required under APPI, we take appropriate measures and provide necessary information regarding overseas processing.

6. Security and Retention

We implement reasonable safeguards to protect personal information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy and to meet legal, accounting, and operational requirements.

7. Your Rights (APPI)

To the extent provided under APPI, you may request disclosure of retained personal data, correction/addition/deletion, suspension of use, deletion, or cessation of third-party provision, subject to identity verification and legal limitations.

To make a request, contact us using the details in Section 10.

8. Cookies and Similar Technologies

We and/or our platform provider may use cookies or similar technologies for site functionality, security, and analytics. You can manage cookies through your browser settings. Disabling cookies may affect site functionality.

9. Children

Our Services are not intended for children, and we do not knowingly collect personal information from children.

10. Contact

For questions or requests relating to this Privacy Policy:

G lingual
Responsible Contact: Miho Kobayashi
Email: contact [at] gourmet-lingual.com (Replace [at] with @)
Address: 1-3-1, Uchisaiwai-cho, Chiyoda-ku, Tokyo 100-0011 Japan

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.